What is your refund policy?

You can always contact us for any order problem at customercare@hannahdiamond.com

Please inspect your order upon delivery and contact us immediately (within 30 days of receiving your item) with any problems with your order or if the item is damaged so that we can evaluate the issue and make it right :)

Pre-ordered and personalised items are unable to be returned unless faulty. Please check our size guides on the individual product pages to help ensure that you choose the correct size. 

Please check your shipping address carefully at checkout as we are unable to issue replacements for items lost due to being sent to the wrong address.

In the event your order is undelivered and returned to us, we will contact you with the option to refund you for the cost of your order (excluding shipping cost) or to purchase re-shipping.

Why are some items listed as made to order? 

MissHD is led by founder Hannah Diamond and her small but dedicated team based in London. We're committed to producing high-quality, unique items while keeping our environmental impact to a minimum. So for now we've decided to produce some of our items on a made-to-order basis, allowing us to create truly special pieces for each customer.

To ensure that we can fulfill your orders in a timely manner and provide a personalised shopping experience, we will be releasing our items in limited runs for the time being. All orders will be carefully packed and shipped by me and my team.

When will my order be available to ship?

If an item is ready to ship, it will be clearly indicated in the product description. 

With made to order items, production lead times are listed in the product description

To minimise your shipping costs and reduce our environmental footprint, if you have ordered multiple items, we will ship your order when all items are available. We appreciate your patience.

How will my items be shipped?

We understand that made to order items take a little longer so we have partnered with DHL to give you a speedy and tracked service. 

How long will shipping take once my items are ready?

UK - Tracked 48 hour delivery via Royal Mail

Europe - 3 to 6 days Tracked DHL global Mail

Germany - 2 to 4 days Tracked DHL global Mail

Rest of the world - 6 to 12 days Tracked global Mail.

Will you be stocking a full range of sizes soon?

At this time, we are only offering one size for some of our items. This is due to manufacturing minimums and limited drops of up to 100 pieces while our brand is still growing. However, we strive to be as inclusive as possible with sizing and plan to offer a full size range in the near future. As our store grows and our team expands to fulfill more orders, we will gradually add more size options. We understand the importance of providing a full size range to our customers and will do our best to offer it whenever possible, considering manufacturing minimums. 

Where can I find the care instructions for my items?

Each item will come with care instructions to help you maintain its pristine condition and ensure longevity in your collection. With these tips, you can keep your pieces looking and feeling their best for years to come.